NBA Rotowire Privacy Policy — How We Collect and Protect Your Personal Data

01 Introduction and Scope

This Privacy Policy applies to all personal data collected and processed by NBA Rotowire ("the Platform", "we", "us") in connection with the online sports betting and gaming services available at nbarotowire.vu. It covers data collected when you visit the site, create an account, place bets, use the live casino, make deposits or withdrawals, and contact our support team.

This policy applies to players and visitors who are located in the Philippines. We are committed to handling your personal data responsibly and in accordance with applicable data protection principles. We do not sell your personal data to third parties for their own marketing purposes.

We may update this policy from time to time. The date shown at the top of this page reflects the most recent revision. Continued use of the platform after an update constitutes acceptance of the revised policy.

02 What Personal Data We Collect

We collect personal data that is necessary to operate the platform, verify your identity, process transactions, and comply with applicable obligations. The main categories of data we collect are:

We do not collect sensitive personal data beyond what is needed for identity verification and responsible gaming obligations. We do not store full payment card numbers — card payments are not accepted on this platform. All financial transactions are processed through Philippine bank transfer, BancNet, InstaPay, GCash, and Maya.

03 How We Use Your Personal Data

We use the personal data we collect for the following purposes:

• Account creation and management — to register your account, verify your identity, and maintain your profile on the platform.
• Processing bets and transactions — to accept wagers, settle results, process deposits in PHP, and pay out winnings to your nominated Philippine bank account or e-wallet.
• Identity verification and fraud prevention — to comply with KYC requirements, detect and prevent unauthorised access, money laundering, and fraudulent activity.
• Security — to protect your account through OTP verification, SSL-encrypted connections, and activity monitoring for suspicious patterns.
• Responsible gaming — to monitor betting patterns for signs of gambling-related harm and to apply limits or restrictions where warranted.
• Customer support — to respond to your enquiries and resolve issues with your account or transactions.
• Platform improvement — to understand how players use the platform and improve the experience for Filipino users.
• Communications — to send you account-related notifications such as deposit confirmations, withdrawal updates, and security alerts. We will only send marketing communications if you have opted in.

We do not use your data for automated decision-making that produces significant legal effects without human review.

04 When We Share Your Data

NBA Rotowire does not sell your personal data. We may share your data only in the following limited circumstances:

• Payment processors — to process deposits and withdrawals through Philippine bank transfer, BancNet, InstaPay, GCash, and Maya. These processors receive only the data necessary to complete the transaction.
• Identity verification providers — to carry out KYC checks using the ID documents you submit. These providers are bound by confidentiality obligations.
• Game and platform technology providers — third-party providers who supply casino games, sports data, or platform infrastructure may process limited data as part of delivering those services.
• Legal and regulatory obligations — where we are required by applicable law or a lawful order to disclose information, we will comply with that obligation.
• Fraud and security investigations — we may share data with relevant parties when investigating fraud, money laundering, or other serious misconduct.

In all cases, data is shared only to the extent necessary for the stated purpose. We require third parties who receive your data to handle it in a manner consistent with applicable data protection standards.

05 How We Keep Your Data Secure

NBA Rotowire takes account security seriously. We apply the following technical and organisational measures to protect your personal data:

• All data transmission between your device and our servers is protected by SSL/TLS encryption.
• Account access is protected by password authentication and OTP (one-time password) verification for sensitive actions.
• Access to personal data within our organisation is restricted to staff who require it to perform their role.
• Financial transactions are processed through secure, accredited payment channels in PHP.
• We monitor account activity for unusual patterns that may indicate unauthorised access or fraud.

Despite our precautions, no online platform can guarantee absolute security. If you believe your account has been accessed without your permission, contact support immediately at [email protected].

You are also responsible for keeping your login credentials secure. Do not share your password with anyone, and do not use the same password across multiple platforms.

06 Data Retention

We retain your personal data for as long as your account is active and for a period after account closure as required for legal, financial, or dispute resolution purposes.

Specifically:

• Account and transaction records are retained for a minimum period after your last transaction to satisfy applicable financial record-keeping obligations.
• KYC documents are retained for the period required by applicable regulations on identity verification.
• Support communication records are retained for a reasonable period to support dispute resolution.

When data is no longer required and there is no ongoing legal basis for retention, we delete or anonymise it securely.

07 Your Rights Over Your Data

As a player on NBA Rotowire, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at [email protected]:

• Right to access — you can request a copy of the personal data we hold about you.
• Right to correction — if your personal data is inaccurate or outdated, you can request that we correct it. Some corrections may require re-verification.
• Right to deletion — you can request deletion of your personal data. We will comply where there is no legal obligation to retain it. Note that deletion requests on active accounts will require account closure first.
• Right to restrict processing — in certain circumstances you can request that we limit how we use your data while a dispute or correction request is being resolved.
• Right to withdraw consent — where we process data based on your consent (such as for marketing communications), you can withdraw that consent at any time through your account settings or by contacting support.

We aim to respond to all data rights requests within a reasonable timeframe. We may need to verify your identity before processing a request.

08 Cookies and Tracking

NBA Rotowire uses cookies and similar technologies to operate the platform and improve your experience. Cookies are small data files stored on your device when you visit the site.

We use the following types of cookies:

• Essential cookies — required for the platform to function. These include session cookies that keep you logged in while you navigate the site. They cannot be disabled without breaking core functionality.
• Analytics cookies — help us understand how players use the platform so we can improve it. These collect aggregated, non-identifying data about page visits and user flows.
• Preference cookies — remember settings you have chosen, such as display preferences, to save you from re-entering them each visit.

You can control non-essential cookies through your browser settings. Disabling essential cookies will affect your ability to use the platform. We do not use cookies to serve third-party advertising on this site.

09 Contact and Privacy Enquiries

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how your data is being handled, please contact the NBA Rotowire support team.

Email: [email protected]

We aim to respond to all privacy-related enquiries within a reasonable timeframe. For complex requests — particularly data access or deletion requests — we may need additional time to process and verify your identity before we can fulfil the request.

If you have a concern that we have not resolved satisfactorily, you have the right to escalate it to the relevant data protection authority applicable to your situation under Philippine law.